Frequently Asked Questions

Standard shipping within the EU takes 3–5 business days. All orders are shipped from Germany. You'll receive a tracking number via email as soon as your package is on its way.

Yes! We offer free standard shipping on all orders over €50 within the EU. For orders under €50, a flat shipping rate applies. You'll see the exact cost at checkout.

We currently ship to all EU member states. This includes Germany, Austria, France, Italy, Spain, the Netherlands, Belgium, and more. If your country isn't listed at checkout, please contact us and we'll do our best to help.

Absolutely! Once your order ships, you'll receive an email with a tracking number and a link to track your package in real time.

We offer a hassle-free 30-day return policy. If you're not completely happy with your purchase, simply contact us within 30 days of delivery to arrange a return. Items must be unused and in their original packaging.

Send us an email or use the contact form on our website with your order number. We'll provide you with return instructions and a shipping label. Refunds are processed within 5–7 business days after we receive the returned item.

Yes! If you need a different size, we recommend returning the original item for a refund and placing a new order for the correct size. This is the fastest way to get the right item to your dancer.

Each product page includes a detailed size guide with age, height, chest, and waist measurements. We recommend measuring your dancer and comparing to our chart. When in between sizes, we suggest sizing up for comfort and growth room.

Most of our products are designed with some stretch for a comfortable fit. Tutus and dresses with stretch bodices tend to be forgiving. For leotards, we recommend a snug but not tight fit — check our size guide for specifics.

No worries! We offer free returns within 30 days. Simply send it back and we'll refund you so you can order the correct size. Our customer care team is always happy to help with sizing questions before you order.

We accept all major credit and debit cards (Visa, Mastercard, American Express), as well as Apple Pay and Google Pay. All payments are securely processed through Stripe with SSL encryption.

Absolutely. We use Stripe for payment processing, which is PCI-compliant and uses bank-level encryption. We never store your card details on our servers — your payment information is always safe.

We process orders quickly to ensure fast delivery. If you need to change or cancel, please contact us within 2 hours of placing your order and we'll do our best to accommodate your request.

Most of our products should be hand washed in cold water (max 30°C). Avoid tumble drying — hang dry or lay flat instead. Never use bleach or harsh detergents. See individual product pages for specific care instructions.

Store tutus flat or hanging upside down by the waistband to maintain their shape and volume. Gently shake and fluff before each wear. Avoid crushing them in tight storage spaces.

Do not iron directly on decorations, sequins, or appliqués. If ironing is necessary, use a low heat setting and place a cloth between the iron and the garment. For tutus, steam works better than direct ironing.

Our products are primarily designed for young dancers aged approximately 3–12 years. However, some items may suit a broader age range — check individual product descriptions for specific recommendations.

Yes! Our products are designed to be both practical for everyday dance class and beautiful enough for recitals and performances. They're dance-tested by real families to ensure they hold up to active use.

We specialise in ballet accessories and dancewear extras — like hair accessories, dance bags, practice skirts, and gift sets. For leotards and tights, we recommend visiting a dedicated dancewear retailer. Our accessories pair beautifully with any standard ballet uniform.

Yes! Gift wrapping is available for every order. Simply select the gift wrapping option at checkout, and your items will arrive beautifully wrapped — perfect for birthdays, recitals, holidays, or just because.