Returns & Refund Policy

Right of Withdrawal / Widerrufsrecht

You have the right to withdraw this contract within 14 days without giving any reason.

The withdrawal period is 14 days from the day on which you or a third party other than the carrier designated by you takes physical possession of the goods.

How to Exercise Your Right of Withdrawal / Ausübung des Widerrufsrechts

To exercise your right of withdrawal, you must inform us (Tutu and Tiaras Shop, Michael Guiao, Leverkusen, Germany) by means of a clear statement (e.g., a letter or email) of your decision to withdraw from this contract.

You may use the model withdrawal form below, although it is not mandatory.

To meet the withdrawal deadline, it is sufficient that you send your communication concerning your exercise of the right of withdrawal before the withdrawal period has expired.

Consequences of Withdrawal / Folgen des Widerrufs

If you withdraw from this contract, we shall reimburse to you all payments received from you, including the costs of delivery (with the exception of the supplementary costs resulting from your choice of a type of delivery other than the least expensive type of standard delivery offered by us), without undue delay and in any event not later than 14 days from the day on which we are informed about your decision to withdraw from this contract.

We may make the reimbursement until we have received the goods back or you have supplied evidence of having sent back the goods, whichever is earliest.

Return Instructions / Rückgabeinformationen

You shall send back the goods to us without undue delay and in any event not later than 14 days from the day on which you communicate your withdrawal from this contract to us. The deadline is met if you send back the goods before the period of 14 days has expired.

You will bear the direct cost of returning the goods.

You are only liable for any diminished value of the goods resulting from the handling other than what is necessary to establish the nature, characteristics, and functioning of the goods.

Return Conditions

• Items must be returned in their original condition, unused, and in their original packaging.
• Please include your order number and reason for return with the package.
• We recommend using a trackable shipping method and keeping the proof of dispatch.
• Sealed goods that have been unsealed after delivery are excluded from the right of withdrawal where they are unsealed for reasons of health protection or hygiene.

Refund Process / Erstattungsabwicklung

1. Contact us at hello@tutu-and-tiaras.shop to initiate a return.
2. We will confirm receipt of your withdrawal notification and provide return instructions.
3. Send the goods back to us within 14 days of your withdrawal declaration.
4. Once we receive and inspect the returned goods, we will process your refund.
5. Refunds will be issued to the original payment method within 14 days.

Damaged or Defective Items / Beschädigte oder mangelhafte Ware

If you receive a damaged or defective item, please contact us immediately at hello@tutu-and-tiaras.shop with your order number and a description of the issue. We will arrange a replacement or full refund, including return shipping costs, as appropriate.

Exclusions from the Right of Withdrawal / Ausschluss des Widerrufsrechts

The right of withdrawal does not apply to:

• Sealed goods which have been unsealed after delivery and are not suitable for return for health protection or hygiene reasons.
• Goods that have been made to the consumer's specifications or clearly personalised.
• Goods that are liable to deteriorate or expire rapidly.

Model Withdrawal Form / Muster-Widerrufsformular

Contact / Kontakt

If you have any questions about returns or refunds, please contact us:

Tutu and Tiaras Shop
Michael Guiao
Leverkusen, Germany
E-Mail: hello@tutu-and-tiaras.shop

Last updated: March 2026